Privacy Policy

1. Introduction

Fact Progress ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you visit our website at fact-progress.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Business Information: Company name, job title, industry, and business requirements
• Communication Data: Information from your communications with us, including emails, chat messages, and phone calls
• Order Information: Details about products or services you purchase, including billing and shipping information
• Newsletter Subscription: Email address and preferences for marketing communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, referring websites, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling orders for stationery and business accessories
• Providing customer support and responding to inquiries
• Managing your account and maintaining customer records
• Delivering products and services you have requested

3.2 Communication

• Sending order confirmations, shipping notifications, and service updates
• Responding to your questions, comments, and feedback
• Providing customer support and technical assistance
• Sending newsletters and marketing communications (with your consent)

3.3 Business Operations

• Improving our website, products, and services
• Conducting market research and analysis
• Preventing fraud and ensuring security
• Complying with legal obligations and resolving disputes

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interest: Processing for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal Obligation: Processing required to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and delivery services
• Website hosting and technical support
• Marketing and communication services
• Data analysis and business intelligence

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal proceedings, court orders, or government requests
• Protecting our rights, property, or safety
• Enforcing our terms and conditions
• Preventing fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for targeted advertising and marketing
• Preference Cookies: Remember your settings and preferences

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and data storage facilities
• Access controls and employee training
• Regular security assessments and updates
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the information
• Contractual obligations and business requirements
• Legal and regulatory requirements
• Risk management and dispute resolution needs

When personal information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Under UK data protection law, you have the following rights regarding your personal information:

9.1 Access and Portability

• Right of Access: Request a copy of the personal information we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

9.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information in certain circumstances

9.3 Processing Limitations

• Right to Restriction: Limit how we process your personal information
• Right to Object: Object to processing based on legitimate interests or for marketing purposes

9.4 Exercising Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer your information internationally, we ensure adequate protection through:

• EU Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

11. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes

Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For specific data protection inquiries, you may contact our Data Protection Officer at [email protected].

Supervisory Authority

You have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), if you believe we have not handled your personal information appropriately:

ICO: ico.org.uk

Phone: 0303 123 1113