Terms of Service

1. Introduction and Acceptance

Welcome to Fact Progress ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at fact-progress.com and any related services, products, or features we offer (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service. These Terms constitute a legally binding agreement between you and Fact Progress.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2. Company Information

Fact Progress is a company incorporated and operating under the laws of England and Wales.

3. Use of Our Service

3.1 Permitted Use

You may use our Service for lawful purposes only. You agree to use the Service in compliance with all applicable laws and regulations.

3.2 Prohibited Activities

You may not use our Service to:

• Violate any applicable law or regulation
• Transmit or distribute harmful, threatening, or offensive content
• Impersonate any person or entity
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Collect or harvest information about other users
• Use automated systems to access the Service without permission
• Upload or distribute viruses or other malicious code

3.3 Account Registration

Some features of our Service may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Products and Services

4.1 Product Information

We strive to provide accurate descriptions and images of our stationery and business accessories. However, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free.

4.2 Pricing and Availability

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice
• Product availability is subject to stock levels
• We reserve the right to discontinue products at any time

4.3 Custom Orders

For custom corporate orders and personalized products, additional terms may apply. These will be communicated during the ordering process.

5. Orders and Payment

5.1 Order Process

• Orders are subject to acceptance by us
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability
• We will notify you if we cannot fulfill your order

5.2 Payment Terms

• Payment is required at the time of order unless otherwise agreed
• We accept major credit cards and other payment methods as displayed
• All payments are processed securely through encrypted systems
• Corporate accounts may be eligible for invoicing terms

5.3 Order Modifications and Cancellations

Order modifications or cancellations may be possible before shipment. Contact us immediately if you need to make changes to your order.

6. Shipping and Delivery

6.1 Delivery Areas

We primarily serve customers within Great Britain. International shipping may be available for certain products and locations.

6.2 Delivery Times

• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days (where available)
• Same-day delivery: Available in London for qualifying orders
• Custom orders may require additional processing time

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.

7. Returns and Refunds

7.1 Return Policy

• Returns are accepted within 30 days of delivery
• Products must be in original condition and packaging
• Custom or personalized items may not be returnable
• Return shipping costs may apply unless the return is due to our error

7.2 Refund Process

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items.

7.3 Damaged or Defective Products

If you receive damaged or defective products, contact us immediately. We will arrange for replacement or refund at no cost to you.

8. Intellectual Property

8.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is our property or that of our licensors and is protected by copyright and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive license to access and use our Service for personal or business purposes. This license does not permit you to:

• Reproduce, distribute, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove or modify copyright notices
• Use our content for commercial purposes without permission

8.3 User Content

If you submit content to our Service (such as reviews or comments), you grant us a non-exclusive license to use, reproduce, and display such content in connection with our Service.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

10. Disclaimers and Limitations

10.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical difficulties.

10.2 Disclaimer of Warranties

Our Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or timeliness of information
• Uninterrupted or error-free operation

10.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless Fact Progress and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through the Service

12. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or government actions
• Labor disputes or supply chain disruptions
• Technical failures or cyber attacks
• Acts of war or terrorism

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute Resolution

14.1 Initial Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes. Many issues can be resolved quickly through direct communication.

14.2 Alternative Dispute Resolution

For disputes that cannot be resolved directly, we may agree to participate in mediation or other alternative dispute resolution methods.

14.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

15. Termination

15.1 Termination by You

You may stop using our Service at any time. If you have an account, you may delete it or contact us for assistance.

15.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, if you violate these Terms or engage in conduct that we determine is harmful to our business or other users.

15.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall continue in effect.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Fact Progress regarding the use of our Service.

These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed